Contact us
Company information and how to reach us · Last updated: 7 November 2026
This website is owned and operated by the company listed below. We are a Malaysian-registered business selling digital game credits and gift cards. Every enquiry, order issue and refund request reaches a real person at this company — we do not route support through a third party.
Company details
| Legal company name | — |
|---|---|
| Company registration No. | — |
| Registered with | Suruhanjaya Syarikat Malaysia (SSM) / Companies Commission of Malaysia |
| Business address | — |
| Email address | — |
| Telephone | — |
| Operating hours | Monday to Friday, 9:00–18:00 (MYT). Closed on Malaysian public holidays. |
| Website | https://defengelectronics.my |
The business address above is our operating address and is the address we publish for correspondence. It is a commercial premises, not a residential address. We do not receive cash payments or walk-in sales at this address.
What we sell
We sell digital in-game credits, top-ups, redeem codes and gift cards for third-party games. All items are delivered electronically to the email address given at checkout, or credited directly to the game account ID supplied by the buyer.
Who to contact
| Order not delivered / wrong item | Email us the order number and the email used at checkout. See the Help centre for delivery timeframes. |
|---|---|
| Refund request | Follow the process in our Refund Policy, then email us the order number. We confirm receipt within one business day. |
| Payment or charge problem | Email us before contacting your bank. Unrecognised charges are investigated and reversed where the order is shown to be unauthorised. |
| Personal data request (PDPA) | Access, correction, limitation or erasure requests — see our Privacy Policy. We respond within 21 days. |
| Business / supplier enquiry | Email us with your company name and registration number and we will reply from a company address. |
| Complaint or escalation | Email us marking the subject line COMPLAINT. If our reply does not resolve the matter, you may escalate to the payment provider that processed your payment, or to the Tribunal for Consumer Claims Malaysia (TTPM) under the Consumer Protection Act 1999. |
Response times
- Order or delivery problem: within 1 business day, usually within a few hours during operating hours.
- Refund request: acknowledged within 1 business day, decided within 7 calendar days.
- Personal data request: within 21 days as required by the PDPA 2010.
- Complaint: acknowledged within 2 business days, substantive reply within 5 business days.
Payments
Payments on this site are processed by a licensed third-party payment provider. Card numbers and online-banking credentials are entered on the provider's own secure page — we never see, receive or store them. The name that appears on your statement is the payment provider's descriptor, which is shown on the payment page before you confirm.
Company status
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