Delivery Policy
How your order reaches you · Last updated: 8 November 2026
Every item we sell is a digital product. We do not ship any physical goods — there is no parcel, no courier and no delivery address to supply. Your order is delivered electronically using one of the three methods below, and the method is shown on each product page before you pay.
Delivery methods and timeframes
| Redeem code by email | The code is sent to the email address you entered at checkout. Usually within 30 minutes of payment clearing, and always within 24 hours. |
|---|---|
| Direct top-up to your game account | We credit the in-game currency to the account ID (and server or zone, where required) that you supplied. Usually within 2 hours, and always within 24 hours. |
| Manually processed items | A small number of items are handled by hand. These are marked on the product page and are completed within 24 hours. |
Timeframes are counted from the moment your payment is confirmed by the payment provider, not from when you place the order. If you pay by online banking outside banking hours, confirmation can be delayed by the bank.
What we need from you
- A correct email address. Codes and receipts go there. We cannot resend to a different address than the one on the order without verification.
- The correct game ID, server and zone. A top-up sent to a wrong ID cannot be recalled. Please check the details on the confirmation screen before paying.
If you spot a mistake in the account details after ordering, email us immediately at [email protected] with your order number. If the order has not yet been fulfilled we can usually correct it.
If your order has not arrived
- Check your spam or promotions folder first — automated emails are sometimes filtered.
- Allow the full timeframe shown on the product page to pass.
- If it still has not arrived, email us your order number and the email address used at checkout. We reply within one business day and usually within a few hours during Monday to Friday, 9:00–18:00 (MYT).
Where we cannot deliver — for example because an item went out of stock after your payment, or your account details could not be verified — we will offer you a replacement or a full refund. The process is set out in our Refund Policy.
Where we deliver
Delivery is worldwide, with no shipping cost, because nothing is physically shipped. Some products are region-locked by the publisher — for example a code that only redeems on a specific store region. Where that applies, the restriction is stated on the product page. Redeeming a region-locked code outside its region is the customer's responsibility and is not a defect.
Public holidays
Automatic email delivery runs every day, including weekends and public holidays. Manually processed items and support replies follow our operating hours: Monday to Friday, 9:00–18:00 (MYT), closed on Malaysian public holidays.
Proof of delivery
Every order records the time of fulfilment, the destination email address or game account ID, and the code or transaction reference issued. If there is a dispute about whether an order was delivered, we can produce this record. You can also view the current status of any order at any time using its order number on our order lookup page.